Focus offers a wide range of products and services that provide enhanced value to issuers' card portfolios, enabling them to grow their business and better serve their customers. Our related services enable clients to manage fraud, control risk, enhance profits, and manage their portfolios efficiently and cost effectively. Focus' related services include:
- Business Process Management - Focus provides the industry's most efficient, dynamic process management services for a global view of the customer relationship and quick, direct access to unified data through a convenient, front-end portal. Our automated system enables customer service representatives, managers and collectors to provide customers with seamless, secure, exceptional service.
- Customer Care - From 24-hour automated voice response systems to highly trained, professional personal agents and interactive online services, Focus provides exceptional customer care services and works with you determine the best solution for your business.
- New Accounts Acquisition - Focus has integrated application decision engines with core processing systems, which creates efficiencies and cost-savings by eliminating the need for customized interfaces.
- Output and Print Services - Focus provides exceptional, efficient, secure card production, customized correspondence, electronic documents, statement production, and state-of-the-art printing and bindery services.
- Portfolio Management - Focus offers an array of the industry's most effective portfolio management technologies. These services, when combined with the power of our core processing engines, generate the incremental value that enables Focus clients to surpass the industry growth average.
- Reporting, Analytics and Data Warehouse Services - Focus clients reported up to 50 percent reduction in mailing costs by using our reporting, analytics and data warehouse services. The data warehouse creates a multitude of opportunities to mine cardholder data for cross-selling and other profitability and efficiency improvements.
- Risk/Fraud - Top-10 institutions that have deployed various Focus fraud solutions have reported double-digit fraud reduction, even including double-digit savings from "two-transaction" cases of fraud.
- Training and Documentation - Focus knows that it's not enough to simply supply systems and products – clients need to know how to get the most out of these tools. Focus' training and documentation services provide clients with the help they need.
- Focus iSolutions - A world-class provider of quality, secure, reliable online payment solutions, Focus offers the strategic partnership and system reliability you need to compete effectively in the global electronic market. We deliver secure, reliable, end-to-end Internet products to strengthen customer relationships and reduce costs.